Get in touch

Last updated: 2026-11-02T17:03:50+00:00

We have skipped both a contact form and a phone number here, preferring the written trail that a conversation cannot provide.

Email

Send anything about this website, be it a text error, broken link, privacy or cookie question, or an impostor page, to [email protected].

Account, payment and bonus questions

Those need to be handled by the gaming platform rather than us. Quick questions are best handled through live chat in your account, while documents and formal complaints belong with the platform's own support address. From here we cannot reach into an account, so no email to us will open it, release a withdrawal or bring back a bonus.

What to include

• The email address registered on the account, so the case can be found.
• Date, time and time zone, given precisely.
• A screenshot for any problem you can actually see on screen.
• If money is the issue, give us the transaction reference.

With those four items a case can usually be checked straight away. Not including them means our opening reply is just asking for them, which burns an extra day.

Response times

We do not commit to any fixed response time here. It changes according to the time of day, and a claim that turns out hollow deep in the night hurts more than making no claim. We work through messages in the order received.

Complaints

If your issue remains unresolved after the platform replies, put it in writing and escalate through their complaints procedure. When that has been exhausted, escalate further to the licensing authority, listed in the platform's footer.